During the pandemic, low interest rates and changing transportation needs drove a surge in car purchases. Flush with stimulus checks and savings from reduced commuting, consumers flooded dealerships, driving prices up due to high demand. However, as inventories have...

Customer retention is more than just a metric; it's a testament to a company's dedication to its clientele. The benefits of retaining existing customers are abundant: increased revenue, reduced costs, heightened loyalty, and a competitive edge in the industry. At...