Zendesk and Dealerslink Forge Newfound Partnership

by | Dec 16, 2021 | Dealerslink News, Press Releases, Support | 0 comments

Broomfield, CO – In an effort to magnify the reach of its support platform, Dealerslink, the industry’s fastest-growing automotive software solution, has joined forces with Zendesk, a nationwide leader in customer service software. This partnership comes at the heels of a record-breaking year for Dealerslink and is aimed at amplifying the brand’s support systems going into the New Year.

Customer support has always been a pillar of the Dealerslink platform, and the brand is excited to bring a fully revamped support program to its customers for 2022. After months of research and trials, Dealerslink finally settled on Zendesk as its partner, based on its product offerings, industry experience, and overall brand reputation.

“We’re excited to be partnering with the best,” remarks Devon Peterson, VP of Dealer Services at Dealerslink. “We’re investing in our customers, and this partnership is sure to take our customer service and support to the next level!”

Technically speaking, Dealerslink plans to implement four of the Zendesk programs, including customer chat, a ticketing system, a post-ticket customer satisfaction system, and API technologies to enhance customer experience. Furthermore, the brand will incorporate a Zendesk plug-in into its software platform, integrating the Zendesk programs directly with its support team. With this implementation, Dealerslink customers can now expect a fully immersive customer support experience from start to finish.

To learn more, request a live demo: public.dealerslink.com/request-demo/

About Zendesk

Founded in 2007, Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Our software is powerful and flexible and scales to meet the needs of any business.

To learn more about Zendesk, visit zendesk.com.

Search Blog

Find any post



The Blog Categories

Recent Posts

Read Latest Posts

Look on the Bright Side

Look on the Bright Side

With the auto industry going through so much change these days, it's easy to feel overwhelmed. We are seeing book value corrections, prices are starting to lag at some degree and interest rates are up. But if there's one silver lining to be found, it's that mass...

Dashboard Dialogues – The Wholesale Auto Market, 2022 Blue Book Value Drops and Cologne Talk

Dashboard Dialogues – The Wholesale Auto Market, 2022 Blue Book Value Drops and Cologne Talk

In this Episode our host Jake Silveira discusses with dealer consultant Garrett Smith about the wholesale market, September Blue Book value drops, optimistic outlooks and what is the best cologne, Polo or Old Spice? Transcript 00:00:15:05 – 00:00:29:00 Jake Silveira...

Is Your Dealership Ready for the EV Wave?

Is Your Dealership Ready for the EV Wave?

The world of tomorrow is here today. With electric cars on our minds, we should take note that EV’s have been around for quite some time now and their popularity isn't just growing by leaps-and -bounds either; it's exponential! Electric motors produce no pollution, so...


Popular Tags

The Tag Cloud